FREE shipping on U.S. orders $50 and up!*
Most orders are shipped the following business day, sometimes even the same day. However, this is not guaranteed so if you need your order by a certain date, please include that in the order notes and choose an appropriate shipping method so we are aware and can ship/contact you to get it there on time!
Rates quoted in the cart are provided directly from USPS/UPS and sometimes errors can occur, showing the shipping as higher or lower than it actually is.
If your shipping costs are calculated incorrectly, we will contact you via email (and/or phone if in the U.S.) to let you know the difference in cost and either provide a refund, request additional funds, or offer alternate shipping methods.
USPS First Class Mail is typically the least expensive option and is available for orders 13 oz or less.
For orders over 13 oz or faster/tracked options from USPS we offer:
Standard Post (2-8 business days)
Priority Mail (1-3 business days; included insurance up to $50)
Priority Mail Express (guaranteed overnight to most locations; included insurance up to $100)
Insurance for First Class/Standard or additional for Priority/Express is available at an extra cost. Please contact us before checkout or put a note in your order so we can send you a link to purchase the desired insurance.
If you're in the Salt Lake City area or plan to be, you can order online and choose the free in-store pick-up, at the Freeheel Life shop when it is open for the season (October through mid April).
Please know you are responsible for any duties/taxes imposed by your country at Customs.
We unfortunately cannot mark the package as a 'gift' or other designations to avoid these fees.
We always include a copy of your invoice that lists all the items and their corresponding costs to make the process smoother.
USPS First Class International Mail is the least expensive shipping option, available for orders under 4 lbs and $400 USD in value.
Average delivery time is 1-3 weeks but some orders can take up to two months to arrive.
If you prefer a faster/tracked/insured shipping method, you can choose USPS Priority Mail International (usually 6-10 business days) or Priority Mail Express (usually 3-5 business days; select countries have a money back guarantee). Both services include insurance up to $200; more can be added for an additional cost.